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Feedback from Families

What do families say about Epsom Family Centre? 

 

Your feedback is really important to us. If you would like your say about Epsom Family Centre, please email your feedback to epsomfamilycentre@surreycc.gov.uk

 

Outreach Support Feedback

 

"I’ve now got everything I need in place. Before they helped me I had no guidance or help. Things are in place now, and that’s given me peace of mind." 23/11/2023

 

"The support was really good. I couldn’t fault it. They’ve been brilliant with my daughter. Alicia managed to gain her trust, and my daughter doesn’t usually engage with people or trust them." 26/09/2023

 

"You have been very helpful and supportive, you have great knowledge, have made fantastic referrals and have been present whenever we need you." 05/10/2022

 

"I wanted you to know how important the service from the centre is to us. Before we met you we were getting nowhere, now we have so much stuff in place and feel a weight has been lifted. I just want to say a huge thank you to Alicia, Claire and all the team at the centre. The support is really making a difference, thank you." 05/09/2022

 

‘’I cannot thank the Outreach Worker enough for all of her support and care. Since the outreach worker came into our lives she has really helped get things moving and pulled all professionals together to help get the support and help that we needed. She help reduced my stress by contacting professionals on my behalf and just knowing she was there great peace of mind. It’s made such a difference during a very draining time. Before meeting the Outreach Worker I felt quite alone, I looked forward to seeing her each week as she was always willing to listen and let me offload, she always listened and offered her support. When my child first spoke to the Outreach Worker it was the best feeling ever and made me very emotional. I know she took a lot of time in preparing how to approach my child each week as it causes my child a great deal of distress. We are all in agreement of how lovely and kind the Outreach Worker has been. I will be forever grateful, we all need a this Outreach Worker in our lives, thank you.’’ 09/12/2021

 

 

Play Groups & Parenting Courses Feedback

 

 

"Thank you very much for the workshop and handout information - just perfect to go back and remind ourselves what we have learnt. Looking forward to more of that support in the future. It is really lifting to meet up with other parents and exchange stories." 23/11/2023

 

"Can Do is a lifeline as I'm unable to take my additional needs children to many other places – thank you!" 01/06/2023

 

"I've come to a few things at the Family Centre and each time I learn something new." 26/01/2023

 

"I loved coming here to the session because it was good to talk to other parents to know that you are not alone" 12/09/2022

 

"The groups are so helpful for my children, I wouldn’t know what to do without them. They simply love coming here" 11/08/2022

 

‘’This play group has been a life saver even to leave the house, meeting other parents and my son to meet other children. Plus someone different to talk to.’’ 01/04/22

 

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