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Information During Covid-19

Covid-19 is still around us, while lots of safety measure are in place we are still open for information, advice, support or a general chat please give us a call!

Due to the current changes, it is understandable how families may find things difficult. 


Epsom Family Centre are continuously monitoring current guidelines and are updating our website, Facebook Page and Instagram with all the latest information, advice and support throughout the pandemic. 


Where can I find recent advice and guidelines?

When do I need to self-isolate 



Coronavirus Family Support

Surrey Family Information Service has a range of resources and helpful information to support families. Their website has a list of useful websites and support lines as well as information and advice covering all subject of family life. 


Coronavirus Community Support- 0300 200 1008 (Monday- Friday 9am- 5pm)

Surrey County Council have set up a new community helpline to direct you to services that can help you during the Coronavirus pandemic. 

For more information and advice click here


Mental Health 

Safe Haven- Open every day of the year, 6pm- 11pm. Based at 44 Waterloo Road, Epsom, Surrey, KT19 8EX. 

For information on virtual visits please click here.


Crisis Mental Health Helpline: Open all year, 24 hours a day- 0800 915 4644.


Samaritans- Open 24 hours a day- 116 23 or email: 

 Click here for more information


Mind- 0300 123 3393 or text: 86463 (open 9am- 6pm).

Click here for more information


SHOUT- Text: 58258 

Click here for more information 


Mary Frances Trust: Online support groups and activities. 

Click here for more information


How to get urgent help? - Click here. 


Mental Health- List of useful contacts. 


Every Mind Matters- Mental wellbeing while staying at home.


Looking after yourself- Looking after our own mental well-being while being at home can be difficult. Although there are big changes happening to our lifestyles, remember they are only temporary ones!

Below is a useful guide to looking after our mental well-being whilst being at home.
- Reassure yourself you are in a safe place
- Bond with the people you are isolating with, try doing some activities together
- Create a personal space for yourself and ask others to respect this
- Catch up on reading and hobbies that you can
- Make time to spend in the garden each day
- And remember it is ok to say no and switch off if you want to

Click here for more information



Domestic Abuse

Under the government advice to stay at home additional anxiety may arise for those experiencing or are at risk of domestic abuse.Please note help and support is still available. There are many useful information sites, helplines and advice in reporting abuse, concerns of abuse and seeking help.

  • If you think someone is in immediate danger or you are in immediate danger, call 999.
  • If you are in a situation which leads you unable to talk, listen to the operators questions and respond by coughing or tapping the phone. 
  • Alternatively, press 55 this will notify the police (but not your location).
  • If you call 999 from a landline, an operator will automatically connect you to the police if there is no verbal communication. If the landline is replaced, the connection will stand for a further 45 seconds. The police will able to locate you.

For more information click here.  

National Domestic Abuse Helpline- 0808 2000 247

North Surrey Domestic Abuse Service- 01932 260690

Men's Advice Line- 0808 801 0327

Galop (LGBT+ community)- 0808 999 5428

Hestia- Mobile app called Bright Sky

Your Sanctuary- 01483 776822

National Centre for Domestic Abuse-  0800 970 2070 



Children and Young People

Children's Single Point of Access:  If you are concerned about the safety of a child or young person.

0300 470 9100            Out of hours: 01483 517898


If you are worried about a child or young person contact the NSPCC for information and advice: 0808 800 500 or email


Surrey Police 



CYP Haven 

Papyrus UK

0-19 Children and Family Health Surrey

SEND Information- It can be difficult for children with additional needs to understand what Coronavirus is and how this could effect them and the world around them. It may be difficult for them to understand why their routine has changed and why they need to stay at home. Below are some useful websites with information and activities. 

Coronavirus Symbol Sheet

Coronavirus social story 

Fun things to try with disabled Children

Teaching Ideas 

SEN Resources 

Visual Timetables

Please remember, support is still available! 

Surrey Parent Voice

Action for Carers

Mary Francis Trust



A Children's Guide to explaining Coronavirus.

(Pictures below)


A FREE booklet explaining Coronavirus to children. 


Family well-being during uncertain times 

Getting ready for school 

Returning to school toolkit


Families under pressure- Tricks and Tips to help with difficult behaviour.